I’m going to recount something that happened today. It gives you some insight into how I operate. With the advent of my website the T and Cs are very clear. It is your responsibility to read them. And refunds are pretty watertight to prevent me having my precious time wasted. Any case is going to be judged individually.
So, I had a twenty something pays upfront in advance on a special. No problems. He had an appointment at 2pm. Brief appointment. He text to cancel. His mother died and he has to unexpectedly leave the country.
Seriously? It’s just annoying. I am not annoyed in the cancellation. Guys, sometimes we have appointments where we might earn $100, and we have turned down a $800 appointment. Now thoughtless, unprofessional ladies will cancel the $100 appointment and see the $800 appointment. I don’t do that shit. If you have made an appointment, I will honour it. Because that’s how it rolls sometimes. I always think things pan out in the end. I didn’t have such an inquiry for this client’s time. And his cancellation actually (and rarely) didn’t muck me around too much.
He asked for a complete refund. Politely I might add, and said “no problems if you can’t”. My immediate response was a) I didn’t lose another client in the interim as no one wanted his time, b) I wasn’t thrown out with my day, c) I hadn’t purchased anything specific for his appointment and d) I don’t like taking money I haven’t earned. So, I wanted to give him his money back.
But the “my mother died” bit really irks me. Why say rubbish like that? And God, forgive me if it was really true, but I’m sorry I just don’t believe it. Everyone’s mother, Aunty, next door neighbour and cat seems to die on a regular basis.
How about “Lily, I am truly sorry, I have changed my mind. Could I have my money back?”. Why the lie? Well, I know why. People don’t like to tell the truth in the event the recipient doesn’t accept their truth. But for me, I have far more admiration for the person who just tells it how it is. And I am OK with that! I get it.
And besides, saying your mother died is really, really, really bad karma.
And Lily do you practice being upfront?
Good question. And my answer is yes, I try on both my professional and private life. Even if it is an uncomfortable conversation. It’s called “staying in your integrity”. I will give you an example. Sometimes life happens. Say I have an argument with someone I really really care about. You, the reader, knows what that’s like. You become distracted, you might have an upset tummy, you can’t focus, you feel sad, argumentative, unhappy. And you do not feel like sex. Because not only is it a mental thing it is a physiological thing. Your growth hormone plummets, your testosterone dives, your cortisol increases dramatically……
So, in the event that that happens, or someone has ruined my mood for some reason, and I require space I will text to reschedule an appointment and I will just say: “Hi, it’s Lily. I am sorry, look I am just going to be upfront. Something has happened today that’s really thrown my mood off and I am not going to be any good to provide my usual standard service”. Could we possibly make another time?”
I cannot recall a single bad reaction to a text like that. Everyone responds basically with “Sure Lily, I completely understand, let’s reschedule for another day”. It’ really is that simple.
And with my example I am not just looking out for my well-being I am absolutely looking after you, the client. See, I am the hostess, but I am also the pilot. I am flying this plane. What would be the stupidest thing to do if deciding whether to get on a plane or not? NOT listen to the pilot. That would be pretty ignorant, wouldn’t it? Because if your pilot of your plane says, “the weather conditions are not conducive to flying, the storms are horrendous and turbulence will be horrific” are you really going to tell him to fly anyway? Yes, you are? Ok, well what happens to you?
You end up having the single worst flying experience of your life, sitting with your head between your legs, puking into a sick bag, feeling like jello and not recovering for hours after the flight and being mentally scarred from flying for life.
You want to fly with clear skies!!!
Moral of my blog? It’s just best to always be upfront, straightforward, truthful and kind. It always leads to better outcomes. Ill have so much more respect for you if you don’t concoct a silly story that doesn’t ring true.
And yes, he had his refund virtually immediately…….via BeemIt. I like to sleep well at night.
Lily, Geelong’s Best Escort, Milf