When Transparency Hurts: A Case Study in Communication

When Transparency Hurts: A Case Study in Communication

[Please note: The client in question has not been named in full and identifying details have been redacted. This blog is offered in good faith as a transparent account to balance a public review that cannot be publicly responded to on the originating platform.] It’s...
Give Me A Reason Not An Excuse. Please.

Give Me A Reason Not An Excuse. Please.

I’m going to recount something that happened today. It gives you some insight into how I operate. With the advent of my website the T and Cs are very clear. It is your responsibility to read them. And refunds are pretty watertight to prevent me having my precious time...